Room 204
2 passengers
Pickup pointGarden pool
DestinationReception
- Requested pickup window
- 15:20–15:30
- Driver coordination
- Not yet assigned After the time is agreed
Ready for review
Check these details before agreeing a pickup time.
Buggy pickup coordination for hotels and resorts.
Less pickup admin.
More time for guests.
Guests request a buggy by QR code, with no app download. Your Front Office reviews and coordinates every pickup in one clear queue.
Front OfficeActive (2)Sample request
Review requests and agree pickup times.
Room 204 2 guests
Garden pool Reception
Needs confirmation
15:20–15:30Requested
Room 118 1 guest
Room 118 Spa
Arranged Driver informed
15:30–15:40Confirmed
Guests request
Guests choose a destination, passenger count and an available pickup window.
Your team coordinates
Your Front Office agrees pickup times, contacts drivers and keeps every request in view.
You set the service rules
Tailor pickup points, service hours and notice periods around your hotel.
A few taps.
Back to the stay.
See how guests scan, request and follow their pickup—without downloading an app.
Try the sample below or choose a step.
Step 1 of 4 · Scan the pickup point
Scan the sign at your pickup point with your phone camera. Open the link to start in your browser.
In this example, a guest chooses Reception as their destination, two passengers and a 15:20–15:30 pickup window.
Your Front Office reviews the request. A requested pickup window is not a confirmed ride.
Once your Front Office confirms, follow your arranged time and meeting instructions. If another time is proposed, you can agree to it.
Interactive sample · no request is sent.Try the sample · no request is sent.
Garden pool
Buggy pickup point
Scan to request a pickupIllustrative QR · not scannableSample camera view
Scan the sign at your pickup point with your phone camera. Open the link to start in your browser.
Your desk.
Your decisions.
The guest has requested. Here’s what your Front Office does next. Follow Room 204 from the first review to a completed ride.
Four decisions. One pickup.
Check the route, passenger count and requested window together.
Confirm the requested window, or propose another time for the guest to accept.
Speak to the driver directly, then record that they have the instructions.
Close the ride after the driver confirms the journey has finished.
Check the route, passenger count and requested window together.
Choose a step or try the sample actions.
Front Office
Room 204Sample pickup details
Awaiting confirmation
Step 1 of 4 · Review
Interactive sample · no real pickup is changed.
Front Office coordinates drivers directly and keeps control of every request.
Built around
your service.
Fit pickups around your hotel’s hours, the requests your team takes and the records you need.
Sample service settings
- Service hours
- 07:00–23:00
- Minimum advance notice
- 10 minutes
- Pickup window length
- 10 minutes
- Request capacity
- 3 requestsper pickup window
Illustrative values · your hotel sets the rules.
Set your service rules
Control when guests can request pickups and how many requests each window accepts.
Include requests taken by staff
Front Office can enter pickups agreed by phone or in person.
Keep a useful record
Review completed rides and recorded staff actions. Export records as CSV.
Your service.
Hosted by us.
Guest requests and Front Office coordination, together in your hotel’s browser-based workspace.
Hosted service planned in the EU. Availability and support terms are still being defined.
No hotel server to maintain
The planned service includes hosting and application updates.
A separate setup for your hotel
Your property will have a separate application and database at its own web address, with settings configurable around your pickup service.
Guests can request over Wi-Fi or mobile data. Front Office works through a browser.
Getting your property connected
We’ll agree your property’s setup, staff access and support arrangements before launch. Internet access is required.
Questions
A few
useful answers.
Before you bring Buggy Desk to your property.
Do guests or drivers need to download an app?
Guests request through their phone browser without downloading an app. Drivers currently receive instructions directly from Front Office. Optional guest alerts may need extra setup or permissions.
Planned driver access. Administrators would create limited driver accounts to view request activity in a phone browser and anticipate busy periods. Front Office would still manage the requests.
Is a requested pickup automatically confirmed?
No. Front Office reviews each request and confirms a time or proposes another for the guest to accept. A requested pickup window is not a confirmed ride.
Do we need to install a server at our hotel?
No. The planned hosted service won’t require a server at your hotel. Buggy Desk would host your property’s application and database, with access through a browser.
Does Buggy Desk need an internet connection?
Yes. The hosted service needs internet access. Guests can use Wi-Fi or mobile data; if connectivity is interrupted, staff would continue arranging pickups by phone or in person.
Can staff add phone and in-person requests?
Yes. Front Office can enter pickups already agreed by phone or in person and keep them in the same queue as guest requests.
What can we explore in this preview?
You can explore illustrative guest and Front Office journeys on this page. Hosted-service availability and commercial arrangements are still being defined.